By accepting health care services from us, you agree we can collect information about you from other agencies for the purpose of maintaining an up-to-date health record and providing safe and quality health care.

We have received a referral from your doctor describing your medical condition and other important information about your health.

We also may access:

From other health providers and shared health records:

• Receipt of laboratory, radiology or other results

• Accessing authorised national or regional health information systems to support your care by checking your medical history, laboratory or radiology results and current prescribing

• Receipt of correspondence from hospitals, emergency departments, after-hours providers, specialist services, allied health providers or other secondary and community care providers – including discharge summaries, outpatient or specialist letters

• Proactively contacting a hospital or specialist service to follow up on a referral or seek advice or an update on your care, where that contact results in information about you being shared with us

From non-health agencies and organisations

• We may receive contact or correspondence from outside agencies such as insurance companies and other organisations, for example ACC.

Complaints

If concerns are raised about the care or services we provide, we may disclose relevant health information to our regulators, insurers, indemnity providers, or legal advisers for the purpose of managing and responding to the concerns.

Your rights of access and correction

Under rules 6 and 7 of the Health Information Privacy Code, you have the right to request access to the health information this practice holds about you, and request correction of that information, if you believe it to be inaccurate.